In this post we will introduce the Theory of Constraints (TOC)  and start looking at how it can be applied to software  engineering management. TOC is most well known for its so  called “Five Focusing Steps”, and often that process is referred  to when trying to identify and deal with bottlenecks in Kanban  for Software. However TOC has many other tools one can  resort to in order to improve software engineering management. In particular, we will examine how Throughput  Accounting (TA) can be used to take important management  decisions.

 

Origins of the Theory of Constraints

The  Theory of Constraints (TOC)  is a management method  developed primarily by Dr. Eliyahu M. Goldratt during the last  30 years, and first exposed as a business novel, “The Goal,” in  [GOLDRATT-1992]. More recently TOC has been described  extensively in the  “Theory of Constraints Handbook “ by Cox  and Schleier [COX-2010].

TOC originated from manufacturing, but has since been  applied to engineering, project management, sales, accounting,  marketing and other business processes. TOC is based on  Systems Thinking, the Scientific Method and Logic .

The Scientific Method mentioned above is not to be confused  with scientific management, which is a different management  theory altogether. In fact, TOC has a strong appeal on people  with mathematics, engineering or physics backgrounds, while  it has not gained the same recognition from the people whom it  should interest most, those with business, administration,  management and accounting backgrounds.

Fundamental Concepts of the Theory of Constraints

TOC considers any business as a system transforming inputs  into outputs. The inputs undergo a number of work steps and  are transformed into outputs. The outputs are the products/services valued and paid for by the business’s  customers.

The key tenet of TOC is that the system’s output capability is  limited by one of the work steps, the system’s so called  Constraint. The resource performing that work step, is the  system’s Capacity Constrained Resource (CCR). Often a  similarity is drawn with a chain: the chain (the system) is only  as strong as its weakest link (the CCR).

Continuous Improvement and Theory of Constraints

TOC proposes a very simple Process Of Ongoing

Improvement (POOGI), consisting in the Five Focusing Steps  (5FS) as shown here:

Graph

The 5FS is what TOC is most well known about. When systematically applying the 5FS,  and effect-cause-effect logic   thinking, the areas touched upon wills pan the whole business  organization. [SMITH-1999] sums up TOC in two words:  focus and leverage, stating that:  “TOC guides management  toward where and how they should focus resources to  leverage return on investment.”

TOC’s prime principle is to focus on the weakest point of the  organization, the constraint limiting throughput, and leverage  all improvement efforts on the constraint.

Significance of Work in Process and Inventory

When work flows through a system, the placement of the CCR  is (often) given away by work “ piling up”  in front of it: you  find queues of  Work in Process  (WIP). Like JIT, Kanban, and  other methods, WIP and inventory are considered negative.  [NOREEN-1995] explains: “ Excess inventories can increase  cycle times, decrease due date performance, increase defect  rates, increase operating expenses, reduce the ability to plan,  and reduce sales and profits.”

The recent success of Kanban for Software is a testimony of  why limiting work in process is so successful. (And it is not  coincidental than Kanban for Software has been proposed by  David Anderson, who first introduced TOC for software too.)  The whole idea is to identify and manage what constitutes the  inventory of software development.

Inventory in Software Development

If TOC is to be applied to software development, a relevant  question is: What is inventory in software development and  how can it be measured?

[ANDERSON-2003] first tried to use TOC for managing  software, and states inventory is defined  “through measures of  client-valued functionality. […] The ideas captured as  functional requirements or a marketing feature list represent  the raw material for the software production system.  Requirements represent the ideas being transformed into  executable code.”

Client-valued functionality can be expressed in different ways,  depending on the software methodology used. A  unit of  inventory  could be, for instance:

. A  Use Case  in UDP [a.k.a. RUP].

. A  Story Point  in XP (eXtreme Programming).

. A  Feature  in FDD (Feature-Driven Development).

. A Backlog  Item in Scrum.

. A  Function Point  in traditional SDLC structured methods.

In short, “ A unit of inventory is an idea for a client-valued  function described in a format suitable for use by software  developers. “ In simpler terms: Inventory is the to-do list of  client-valued functionality – no matter how the to-do list is  represented.

Note here that the stress is on “ client-valued “ functionality  because TOC is much concerned with “business value.” Unlike  Agile processes, TOC makes it  mandatory to quantify  such  business value. The value is represented as estimated revenue  during planning and development phases, or actual revenue  when in production.

Throughput Accounting

Throughput Accounting  (TA) is TOC’s approach to  accounting. In [ANDERSON-2003] we also find the first  application of TA to the field of Software Engineering.  Anderson’s ideas have been further expanded by [RICKETTS- 2007] who applies the approach to the professional, scientific,  and technical services businesses, and therein to information  technology and software engineering.

Editor’s Note : The original provides background on TA and  explains how TA differs from Cost Accounting (CA), noting:

One key tenet of TOC is this : Reducing cost is limited, while  increasing throughput is potentially unlimited . An excessive  focus on cost reduction can jeopardize the company’s  capability to deliver, and instead it will decrease throughput,  with much more devastating consequences.

The original goes on to show how TA can be reconciled with  Cost Accounting. )

Throughput Accounting for Software Engineering

Software engineering is intangible, while the origins of TOC  are from the very tangible manufacturing industries. To  acknowledge these differences, [RICKETTS-2007] identifies a  Throughput Accounting for Software Engineering (TAE )

(Note: Ricketts also defines a more extensive Throughput  Accounting for Software Businesses covering sales and  research in addition to software engineering proper, and also  distinguishing between selling a software product and a  software service. He further distinguishes between TA for  software engineering and other intangible service businesses  which are different because more labor based, and less  automated and reusable. For this discussion, TA for software  engineering alone is sufficient.)

TAE is defined as follows:

. Throughput: TE is the rate of cash generated through  delivery of working code into production […] It is computed as sales price minus direct costs, such as packaging, delivery,  installation, training, support, and networking.

. Investment: I is all money invested in software production  systems plus money spent to obtain ideas for client-valued  functionality. It thus includes software development tools and  requirements gathering. […]

. Operating Expense: OE is all money spent to produce  working code from ideas. It is primarily direct labor of  software engineers, but it also includes selling, general, and  administrative costs.

The following performance measures are computed exactly the  same way :

. Net Profit: NP = TE – OE

. Return on Investment: ROI = NP / I

A simple view is sufficient to draw meaningful conclusions:

NP is the difference between the revenue generated and the  implementation cost; ROI is the ratio between NP and  requirements gathering costs (and considering the cost of the  software production system already amortized). To increase  NP and ROI, you must increase TE while decreasing I and OE.

[RICKETTS-2007] suggests this is done “by gathering  requirements rapidly yet accurately, creating software that  customers value, and eliminating waste, which is composed of  requirements and functions that are discarded before software  enters production.” So minimize time spent gathering  requirements and planning, and minimize the scope of the  project.

These principles, derived from TOC’s systems-thinking  approach and supported by TA, are comparable to what is  endorsed by Agile and Lean processes. On the contrary, the  application of these principles to traditional software processes  is in conflict with the need to identify “all possible”  requirements upfront.

Example: Decrease Operating Expense by Avoiding Feature Creep

You can reduce the OE by discarding requirements before  starting implementation work, as described in my contribution  to [SMITE-2010], where I presented a value based technique  for triaging requirements expressed as User Stories, and  estimated in terms of Story Points (as proposed by [COHN- 2005]).

Each Story Point was associated with a corresponding  estimated revenue value, which was recomputed after  eliminating unnecessary stories. In an agile setting with CA,  the “production cost” of a story point is always the same; the  only way to “increase value” is to lower the cost per story  point, or increase velocity/productivity. With TA, instead,  increasing T in terms of the story point’s economic value is  different. The stories “worth less” are eliminated. After  eliminating a single story, you reduced the OE (the effort to  produce the software).

Note:

. From an Agile perspective, you “maximized the amount of  work not done” as stated in one of the twelve principles of the  Agile Manifesto [BECK-2001].

. From a Lean perspective, you applied the principle of  eliminating waste.

By recomputing the value of the story point, the overall value  of the project increases. Reducing scope, project duration and  time to market decreases; therefore ROI not only increases, but  gets realized much sooner.

(Editor’s Note:  The original provides further Example s for  Decreasing Investment and Operating Expense with Open- Source Software  and for Increasing Throughput by Targeting  the Long Tail (i.e.by focusing on the “Long Tail” market  niche.)

Considerations on Combining the Examples

The strategy of embracing an Open-Source project decreases  OE (just like outsourcing), because there is less work to be  done in-house. At the same time (and unlike outsourcing), it  also reduces I because you don’t need a requirements gathering  phase to define the part of functionality delivered by the Open  Source software (a part from the activity of evaluating the  fitness for purpose of the Open-Source software), nor to invest  in any additional equipment to support the development of the  platform. Outsourcing the development of such functionality,  rather than exploiting Open Source software, increases OE  (but less than doing the development in-house).

By choosing to target a long tail niche market and defining the  scope of functionality covered respectively by the Open- Source component and your proprietary development, you give  the proprietary code a positive impact on ROI, according to  TA. Choosing Open-Source allows to reduce I. Limiting the  scope of the proprietary code reduces OE. The strategy to  target a niche market, increases T because higher prices can be  commanded.

Adopting Open-Source software is seen as I; with the very  beneficial quality of being zero. Though there is a component  of OE too, to cover the new kinds of activities that come with  Open-Source Software. Using Open-Source Software is not a  zero cost operation. Only the acquisition is zero cost. Consider  the total cost of ownership, and at least the expenses for  gaining the knowledge about how to use Open-Source Software. Often it also means assigning development resources  for integration, extensions and maintenance of Open-Source  Software. Time must be invested in tracking down problems in  Open-Source Software, especially (as is often the case with  smaller Open-Source Software solutions) when support is not  available. The sum of all these additional OE is negligible  compared to the effect of the I we are focusing on. Recall: I  appears as the denominator in the ROI ratio, while OE is only  a factor in the numerator difference. Finally consider that the  work on the proprietary code is all covered by OE.

Software Production Metrics in Throughput Accounting

[RICKETTS-2007] suggests using the following metrics  specifically for software production:

. Production Quantity : Q = client valued functions delivered

in working code

. Inventory : V = ideas + functions in development +

completed functions

. Average Cost per Function : ACPF = OE/Q

The ACPF was originally presented by [ANDERSON-2003],  who also defined the:

. Average Investment per Function : AIPF = I/Q

Ricketts suggests “Q, V, and ACPF correspond to T, I, and  OE, respectively.”

However, I consider this imprecise, and propose to add an

Average Throughput per Function ATPF defined as:

. Average Throughput per Function : ATPF = T/Q

The ATPF metric, rather than Q, is more correctly mapped to  T. Using just Q appears to consider cost (the implied  assumption being that cost is proportional to quantity) as  prevalent over throughput.

As illustrated in the example about decreasing operating  expenses by avoiding feature creep, the ATPF metric has  important practical applications. To be precise, in the case  cited in that example, the Average Revenue per Story Point  was used; but revenue per story point/function can be  considered as a first approximation of ATPF. The throughput  per story point just subtracts a constant factor, the totally  variable costs, from the revenue figure. Triaging stories and  eliminating those “worth less” increases both numbers, so the  effect on the decision making is unaltered by using the  simplified metrics.

Take advantage of these software specific production metrics  derived from TA. In particular focus on increasing the ATPF,  and on decreasing the AIPF. Consider the ACPF last.

Throughput Accounting’s Effects on Delivery

The different perspectives given by TA and CA with respect to  software engineering, are described by [RICKETTS-2007] as  follows: “TAE is a radical alternative to Cost Accounting  (CA), which focuses more on OE than T or I. As each software  engineering task is performed, CA uses time sheets to add the  cost of those tasks to the recorded value of the software being  produced. So the longer a project lasts and the more effort it  consumes, the more CA values the software asset. This creates  no financial inventive for early completion, even though the  business value to the client of undelivered software tends to go  down with time.”

In TOC, this is very different, because “TAE does not record  value added. It simply records I at the beginning of the project  and T at the end. TAE dispenses with time sheets because  effort is a fixed cost captured in OE. Thus, the longer a project  lasts and the more effort it consumes, the more TAE increases  its OE and decreases its T. This creates incentive to complete  projects on time or early because that maximizes NP.”  This line of reasoning gives financial support to Agile/Lean  processes that promote early completion and frequent delivery  on the basis of technical reasons (to better capture and live up  to the client’s needs). TA creates incentives to complete  projects on time or earlier for financial reasons. Record I at the  start, and T at the end. All effort is represented as a fixed  running cost by OE.

Throughput Accounting’s Effects on Other Common Processes

TAE also provides a different viewpoint than CA on some  common circumstances in software engineering, described by  [RICKETTS-2007]:

. When turnover occurs, CA just measures the cost of  replacing lost software engineers. TAE captures this cost in  OE, but TAE also measures the loss of T on the constraint,  which can be many times larger because it is output lost by the  entire organization.

. When hiring occurs, TAE sees no increase in T unless the  hiring is for the constrained resource. That is, hiring a non  constrained resource increases OE without increasing T. When  outsourcing occurs, it decreases OE, but it may also shift  which resource type is the constraint. If the constraint is  outsourced, the decrease in OE may also decrease T.

. When projects are constrained by schedule, budget,  resources, and scope, each constraint needs a buffer to protect  it from uncertainty, but buffers increase OE without increasing  T. Formal methodologies and process maturity certifications  attempt to reduce uncertainty and thereby reduce buffer sizes,  but methodologies and certifications themselves increase OE.

Conclusions

The simplicity of the TOC logic reveals a general strategic  direction, which can be verified and validated with the simple  metrics of TA (T, OE and I). TOC gives strong arguments to  pursue or not any strategy under consideration, even without  estimating or calculating costs and revenues, but only through  logic. TOC’s strength is in the simplicity of its approach to  decision making, when supported by TA; it is an advantage  because it comes to a decision in less time.

TA can be used to take management decisions on all business  processes, including turnover, hiring, outsourcing, choice of  methodology, and so on. The trick is simply that of relating  any decision to T, OE and I, in order to make an informed and  financially sound decision.

(Editor’s Note:  The following is an extract from a  Jul 27th,  2012 post in the Software Business & Entrepreneurship  Chronologist Blog.  The original  is available at  http://chronologist.com/blog/2012-07-27/theory-of-constraints- and-software-engineering/ )

– See more at: http://qesp.org/articles/theory-constraints-and-software-engineering#sthash.sYMStSqi.dpuf

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