Jan Begg, the Chair of the international (ISO) IT Service Management and IT Governance standards committee, invites you to attend a presentation and panel discussion on the latest guidance on governance and outsourcing in the digital age. This event, to be held in the Microsoft Queensland offices in Brisbane (Microsoft Pty Limited L28, 400 George Street, Brisbane QLD 4000) on Thursday 8th December, is for business leaders who want to stay current on strategic imperatives. The event is free of charge, but please register to reserve a place.



Buffet Breakfast and Networking 7:30am – 8:25am  
Welcome 8:25 – 8:30 Jan Begg  
Strategies for the data boom 8:30 – 9:00 Alison Holt &

Geoff Clarke

Every day brings a story in the news of an organisation that has distributed data that shouldn’t have been shared, or has lost out to a competitor who is using data to drive business in an innovative way.   To address issues such as these, standards are being developed to provide guidance for boards on the governance of data.  Data is fundamentally changing the nature of businesses and organisations, and the mechanisms for delivering products and services.  Are you ready for the data boom?
Outsourcing for strategic advantage 9:00 – 9:30 Melanie Cheong Business process outsourcing is a delicate balance between process efficiency and business innovation. How can you keep control of both while making progress towards your strategic goals? And what guidance does the recently published IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes standard offer in this regard?
Panel Discussion 9:30 – 10:00 The Panel:

–          Jan Begg

–          Alison Holt

–          Geoff Clarke

–          Melanie Cheong

–          Vijay Suriyanarayanan

This entertaining and interactive panel will answer your questions on the challenges of governance in the digital age.


 Our Host:

Jan Begg (Azulin) is the recently appointed Chair of the ISO/IEC JTC1/SC40 committee on IT Service Management and IT Governance standards. The committee is tasked with developing standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations and service maintenance.


Our Speakers:


Alison Holt (Longitude 174 Limited) and Geoff Clarke (Microsoft) are editors for the developing ISO/IEC 38505 series of standards providing guidance for boards in the Governance of Data.


Melanie Cheong (Alinement) is an editor of the recently published ISO/IEC 30105 standard for IT Enabled Services – Business Process Outsourcing (ITES – BPO) lifecycle processes.


Vijay Suriyanarayanan heads the Business Process Services for Tata Consultancy Services in Australia and New Zealand and is responsible for client engagement, relationship management and oversees operational execution. Vijay is a Certified Six Sigma Quality Professional, train COPC Coordinator, and Certified ISO Auditor.


If you are able to join us, please register at www.trybooking.com/243382 by Monday 5th December.